Our 90 Day Hassle-Free Returns Policy
Zodee is pleased to offer a satisfaction guarantee for all items purchased from us, including sale items. Providing goods are returned to us in their original condition and packaging, unworn, unwashed and with labels intact, we offer a 90 day policy (from the original date of despatch).
To make sure you receive what you want more efficiently, we no longer offer traditional exchanges. With our FREE Delivery you will get the right size and/or colour faster if you simply place another order rather than exchanging. We encourage you to buy multiple sizes and colours, try them on in the comfort of your own home and then use the FREE pre--paid label provided to return your unwanted sizes. This saves time in getting the right size first time.
Free Returns In Australia
In order to take advantage of our free returns in Australia only, simply use the pre-paid label in your parcel and re-use the box/satchel in which it came and drop into any post box or post office. You may choose to register return parcels at your local Post Office as we cannot guarantee their delivery, but problems are very rare.
If your original order is over $60* then simply attach the prepaid label supplied and return in the original box to us at Zodee by simply dropping it in a post box.
If your original order is under $60* you can still choose to use the supplied returns label, but we will deduct $8 from your refund to cover the postage. Or you may prefer to use your own postage method, in which case you are entitled to a full refund. However, if you choose to have a store credit (or gift card) rather than a refund, then this amount will not be deducted.
*excluding any shipping fees and including any discounts
Important changes from 1 August 2014 (Australia only)
Where all items in an order are returned, regardless of value, Zodee will charge a return shipping fee of $8 to cover the cost the return shipping, except where:
- the refund is requested as a store credit
- you do not use our pre-paid service, ie you pay for your own return shipping
- you place a new order for replacement items, and provide an order number when returning items
At Zodee we accept all sale item returns no matter what the reason is. For your refund options there are two methods available:
- Returned sale items purchased for under 50% off you will receive a full refund for your goods.
- Returned sale items over 50% off you will ONLY receive a Zodee Store Credit or Gift Voucher option.
- Returned sale items purchased for under 50% off you will receive a full refund for your goods
- Returned sale items over 50% off you will ONLY receive a Zodee store credit or gift voucher option
- Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Please note depending on the payment method, refunds may take up to 14 days, though is typically less. Refunds can be made to Store Credits & Gift Cards for any payment method.
Items Not Accepted
- Products that have had tags removed, have been worn, smell of tobacco smoke or washed
- Hosiery products (except in their original unopened packaging), Trinny & Susannah, Hollywood, Carefix or Braza products
- Garments where the packaging has been damaged (hangers/bags excluded) such as boxes, such that it would render the product unsaleable.
- For hygiene reasons, please ensure that all briefs/thongs/swimwear bottoms etc are tried on over your own underwear.
Frequently Asked Questions
Can you refund my delivery costs or the costs of returning items?
No, delivery costs cannot be refunded under any circumstances.
Can I exchange my Zodee store credit or Zodee gift card for cash/refund?
No, neither gift cards can be refunded or converted to cash. However, both store credits & Gift Vouchers don’t expire so can be used at any time in the future.
Why haven’t I been refunded yet?
This commonly happens with overseas orders and usually means we have not receive your return yet. Once we receive your return you will be sent an email confirming receipt of your return. You will be refunded within 5 days of us receiving your return parcel, though typically less. Store credits & Gift Vouchers are processed mych quicker.
How do I use my store credit or gift voucher?
At the point of checkout when you need to enter your payment information (either Credit Card, Paypal etc) you can select to use your store credit here and the money will be deducted from your Zodee account. Gift vouchers can either be redeemed for store credits, or can be redeemed against an order by entering the code at the bottom of the shopping bag page.
Can I be refunded to a different payment method? i.e. Paid by paypal but would like to be refunded to a credit card.
Unfortunately we are unable to do this. All refunds will be refunded to the original payment method details. Please see Important Notes above for more information.
Can my PayPal payment be returned to my bank account/credit card?
We can only refund to your PayPal account, we have no control over where it goes from there. If you need to move back to your bank account or credit card, then you need to do that from within your PayPal account