Our 60 Day Hassle-Free Returns Policy
Zodee is pleased to offer a satisfaction guarantee for all items purchased from us, including sale items. Providing goods are returned to us in their original condition and packaging, unworn, unwashed and with labels intact, we offer a 60 day policy (from the original date of despatch).
FREE DELIVERY ON RETURNS IN AUSTRALIA ONLY. In order to serve you most efficiently, we no longer offer merchandise exchanges in the traditional sense. With our free delivery and returns on orders over $40 in Australia, you'll get the right size or colour fastest if you simply place a second order. Once we receive your return, we'll credit your account or refund to your nominated credit card or bank account. Australian customers visit the Zodee Returns website.
- No refunds or exchanges will be offered for products that have had tags removed, have been worn, smell of tabacco smoke or washed
- No refunds or exchanges will be offered on hosiery products (except in their original unopened packaging), Trinny & Susannah, Useful Chick Stuff or Braza products
- No refunds or exchanges will be offered on any garments where the packaging has been damaged (hangers/bags excluded) such as boxes
- Any delivery costs cannot be refunded under any circumstances
- Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card. Please note depending on the payment method, refunds may take up to 14 days, though is typically less.
- Orders paid for by Paypal gift vouchers can only be refunded to a Zodee Club account, except where the order has been cancelled
- Store Credits cannot be exchanged for cash or any other refund under any circumstances.
- For hygiene reasons, please ensure that all briefs/thongs/swimwear bottoms etc are tried on over your own underwear. Items for return should be kept in a smoke-free environment as returns will be refused on items that are returned smelling of tobacco smoke
- Where free or discounted items are received that have a value as part of any promotion, then these must be returned also or the free or discounted item will be charged at the full retail price. This excludes promotional items such as free gifts not available for sale separately.